Your appointment is very important to the Thanx team as it is reserved specially for you. We understand that schedule adjustments must be made; that is why we kindly ask for a 24 hour notice for cancellations.
Our cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Thanx policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. We appreciate your understanding and for viewing our policy criteria.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked, possibly, months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount and forfeiture of any deposit.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount